Category: Support Topics

Multiple Payment Transactions

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Where a customer wants to pay by more than one payment type in one transaction. Sometimes you may encounter a customer who wants to use more than one tender-type for a transaction. For example, they might want to pay for a £99 transaction with £50 on a credit card and the remainder in cash. Here is how you would...

Adding / Resetting a User’s Swipe Card

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If Swipe Cards are enabled in your system, users can log in to the POS Terminal and also the RMS by using their swipe cards. These cards need to be pre-encoded and you need to then assign the code on a card to its user. To do this you should go to the ‘Manage Users’ option in the ‘User...

Using a Temporary Code at the Point Of Sale

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Some retailers often create so-called ‘dump codes’ in their POS system for till operators to use in the event of an item not scanning. At Epos Freedom, we prefer to use the term ‘Temporary Code’. This implies that the correct code will be found and the entry in the temporary code can be later reversed and corrected. We advocate...

Cloud Epos Systems – hosting within your legal jurisdiction

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Cloud-based Epos systems like Epos Freedom are gaining momentum in the market place as retailers discover the enormous benefits of hosting their systems in the cloud. Behind these systems are the data centres that provide access to your Epos System and also keep your data secure. This move towards the cloud for Epos systems, and just about every other...

Reliable Cloud Computing for Epos Systems

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Cloud based services are great.  You can access them from anywhere you have any type of internet connection,  they are generally lower in cost than conventional software solutions and take the worry out you having to support and upgrade in-house.  However,  they  can have an Achilles Heel: your internet connection.  If you lose your broadband connection then everything stops...

How do I change my password?

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A user can change their password at any time and they do not need their system administrator’s involvement.  They should simply login to the RMS,  and then select ‘User Preferences’ from the top menu: Then click the ‘Change Password’ icon in the menu that then appears.  The Change Password screen will then be displayed: You will need to enter...

How do I add a new store?

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It is very simple to add a new store to your system. Simply select ‘Maintenance’ from the top menu of the RMS: Click ‘Add New Store’ and a new page appears prompting you to enter the name of the new store: When you add a new store a new set of stock records will be created for that location....